When shopping online from 12am.pk by Khawar Latif, you must abide by these terms and conditions. If you do not accept the terms and conditions you are advised not to shop from this nightwear brand. 12am reserves the right to make changes into the conditions.
If you have complaints or questions you may contact at a given number or directly on the website. The orders need to be placed on the website or through making a call. The parcel would reach you within two to three working days. There are 155 delivery charges separate from the charges dress you order. The replacement would only be made in case of wrong size delivery or different degisn. Overall queries and complaints would be regarded and sorted. The replacement may be sent within two to three working days.
Return and Exchange Policy
We try our level best to facilitate our valued customers with the return and exchange of our products. However, certain policies need to be strictly followed by the customers and our company.
Section 1: Damaged Parcel
We advise our customers not to accept orders with damaged/open seals or damaged packages. In such a case, don't hesitate to get in touch with our team right away.
Section 2: Exchange Policy
We provide the option of exchanging the products due to unsaid problems. If the price of the original products matches the new product, the customer only has to pay the delivery charges.
Secondly, if the original product's price is more than the new product, then the customer can compensate by adding more products to the cart. If it is the other way around, the customer has to pay the additional amount.
Section 3: Refund Policy
We value our customers, so their opinion and satisfaction is our top-most priority. If our customer is dissatisfied and there is no possible negotiation, we guarantee a 100% refund of the product.
Section 4: Lost Shipment
We track our orders till they are safely delivered to their destination with the help of courier services. However, if due to unforeseen circumstances your package isn't delivered to you in seven working days, please get in touch with our customer service